I love their dried fruit. They have a huge variety and are always bringing out new mixes.
They fruit is always flavourful, and has the perfect texture for dried fruit. Its never to hard or too soft. Just chewy sweet perfection.
After recently finding a rogue piece of place in my pineapple, I contacted their customer services, purely to inform them incase it had gotten in to any other packages.
Their customer service was amazing. They responded with in the same day. Asked me for the specific details they need AND offered me compensation.
I never wanted this from letting them now, but of course who would turn down some freebies from a company they love.
After receiving the package I was over whelmed with the generosity of them. I got 7 fresh packages of dried fruit. The package was incredible.
I have dealt with companies for other more stressful complaints and it had left a bad taste in my mouth. On one occasion I was actually yelled at?!? I mean WHAT?!?! I thought the customer was always right? Or is that not the case anymore?
Catherine at Urban Fruit has restored my faith in customer service. She has been lovely and incredible through out the whole thing.
These are all the amazing products i received and I'm super excited to try them as many I have never had before.
I really recommend this company. I have never had any issues with their products before, and they sorted this minor issue of with ease.
Thank you so much
Laura x
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